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Frequently Asked Questions

Invoices and Payments   View all questions in this category
1. I have returned an item, why did I receive an invoice?

It is most likely that the invoice was created and sent to you before we received your returned item. If you returned this within the last 6 weeks, please disregard the invoice. If it has been longer than 6 weeks since you returned the item, please check the return status by visting your Account History.
 

Account History Status

 

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